problem of the Internet growth in traffic and user expectations bandwidth budgets frozen but application designer creativity not VOIP, IM, P2P, streaming data center consolidation move servers away from users, often puts traffic across WAN more users! user expectations (and about those users) users are abstracting way faster than we can they know all this stuff should work any day now they are ready to configure things we don't even know how to describe much less support e.g, please give me this much quality of service for this long they want 'tennis racket' transparency right now we have the recession as an excuse no capital for infrastructure expansion as recession subsides, user expectations will increase am not going to offer solutions to these problems because i rather like having them. why should anyone miss out on the Internet?